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It was clear from speaking to some of the winners that great product knowledge and a close relationship with clients and operators translates in to increased sales.
Although all of our staff have a retail travel agent background, Undiscovered Destinations has focused on selling directly to the public since the company started 11 years ago.
If you are looking for a corporate speed-dating organiser you've come to the right place.On the Sunday morning, AITO agents' chairman Gemma Antrobus gave a thought provoking talk on the power of 'thank you'.Citing some great examples, such as gentlemen's outfitter Charles Tyrwhitt who sends a personal letter when buying from their website, she reminded everyone of how important those two little words can be.From what I experienced over the weekend at Drayton Manor and with the enthusiasm and interest we were greeted with at the agents' marketplace, our decision seems to have been the right one.Beginning with workshops focusing on the importance of assertiveness in closing sales and how Twitter and Facebook can be a powerful tool for promoting the business, the conference was much more than a networking event.
We do ask that you keep the level of your conversation down so the agents can hear the pitches! Do your homework and know which agents you will want to meet.